Butch’s Plumbing and Heating home care policies.
We are a family-run business with over 13 years of experience in the industry. We pride ourselves on customer service, and our reviews speak for themselves. We are a smaller business with a more close-knit clientele. Unlike a lot of the ‘big guys’ we are still able to offer a very personal service to our customers where we can meet their specific needs and circumstances. Because we aren’t a huge conglomerate we are also not vulnerable to mass striking ( British Gas 2020) leaving thousands of customers without heating or hot water because they simply didn’t have the engineers to sustain their paying customer base. We on the other hand are limiting our customer base to ensure we can meet their realistic demands. When you call us you speak to a real person. No computerised answering bots to send your call to the right department or frustrating phone calls with people who don’t have the know-how or aren’t engineers. When you phone Butch’s Plumbing and Heating you will speak to one of three people… Jack- director and head engineer, Sam- lead plumbing and heating engineer or Karis- office manager who has been in the industry for seven years and is very knowledgeable.
If you’d like to go ahead with any of these just let us know and we will book you in for a site inspection. We will bring along the documents for you to sign and leave your copy with you.
Please have a read of the below policies we offer. We look forward to your response.
A) Boiler cover (£60 excess per claim) £20 per month
. Annual boiler service
. Boiler breakdown and controls cover
What’s included?
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Repairs to your gas boiler and controls, including your thermostat and programmer
-
Annual service of your boiler to make sure it's running safely and efficiently
-
Accidental Damage
-
Up to £500 to gain access and make good for each repair
-
Priority calls out.
-
20% discount on any quoted works.
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B) Boiler and central heating system (£60 excess per claim) £26 per month
. Annual boiler service
. Boiler breakdown and controls cover
. Central heating cover
What’s included?
-
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder.
-
Annual service of your boiler to make sure it's running safely and efficiently.
-
Accidental Damage.
-
Up to £500 to gain access and make good for each repair.
-
Priority calls out.
-
20% discount on any quoted works.
​
C) Boiler, central heating and mains water system (£60 excess per claim) £35 per month
​
. Annual boiler service
. Boiler breakdown and controls cover
. Central heating cover
. Hot and cold water pipes within the boundary walls of the property i.e. inside the home.
What’s included?
-
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder.
-
Annual service of your boiler to make sure it's running safely and efficiently.
-
Repairs to the plumbing system in your home.
-
Accidental Damage.
-
Up to £500 to gain access and make good for each repair.
-
Priority call-out
-
20% discount on any quoted works.
D) Boiler cover (no excess option) £26 per month
. Annual boiler service
. Boiler breakdown and controls cover
What’s included?
-
Repairs to your gas boiler and controls, including your thermostat and programmer
-
Annual service of your boiler to make sure it's running safely and efficiently
-
Accidental Damage
-
Up to £500 to gain access and make good for each repair
-
Priority call-out
-
20% discount on any quoted works.
E) Boiler and central heating system (no excess option) £36 per month
. Annual boiler service
. Boiler breakdown and controls cover
. Central heating cover
What’s included?
-
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder.
-
Annual service of your boiler to make sure it's running safely and efficiently.
-
Accidental Damage.
-
Up to £500 to gain access and make good for each repair.
-
Priority call-out
-
20% discount on any quoted works.
F) Boiler, central heating and mains water system (no excess option) £48 per month
​
. Annual boiler service
. Boiler breakdown and controls cover
. Central heating cover
. Hot and cold water pipes within the boundary walls of the property i.e. inside the home.
What’s included?
-
Repairs to your gas central heating system, including boiler, controls, radiators and hot water cylinder.
-
Annual service of your boiler to make sure it's running safely and efficiently.
-
Repairs to the plumbing system in your home.
-
Accidental Damage.
-
Up to £500 to gain access and make good for each repair.
-
Priority call-out
-
20% discount on any quoted works.
​
Any further questions or if you'd like to go ahead with one of these please contact us through the website, phone number above or email at butchsplumbingandheatingltd@gmail.com.